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- Jun 29, 2026
- by Marisa LaFalce
- Technology + Human Thriving, Alumni
Jai Khanna uses design research to optimize user experience
Department
Technology + Human Thriving, Alumni
About
Jai Khanna is a user experience researcher at Cisco. He uses mixed methods research to improve the company’s artificial intelligence and enterprise software. He helps product teams understand customer needs, behaviors and pain points and translates these insights into strategies and processes that improve products and the user experience.
Khanna earned his M.S. in Human Environment Relations from Cornell in 2023.
Q. What does your work look like day to day?
A. As a UX